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Terms of Use

Warsaw Convention And Montreal Convention

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments (the Warsaw Convention system), may apply to the entire journey, including any portion thereof within a country. For such passengers, the applicable treaty, including special contracts of carriage embodied in any applicable tariffs, governs and may limit the liability of the carrier. Notice of liability limitations The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay. Where the Montreal Convention applies, the limits of liability are as follows:

  • There are no financial limits in respect of death or bodily injury.
  • In respect of destruction, loss of, or damage or delay to baggage, 1,100 Special Drawing Rights (approximately EUR 1,300; US $1,700) per passenger in most cases.
  • For damage occasioned by delay to your journey, 4,694 Special Drawing Rights (approximately EUR 5,400; US $7,100) per passenger in most cases.

EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air.Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.
Where the Warsaw Convention system applies, the following limits of liability may apply:

  • 16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
  • 17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage.
  • The carrier may also be liable for damage occasioned by delay.

Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.
Notice of Contract Terms Incorporated by Reference

  • Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier's individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs.
  • If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier.
  • The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.
  • The Conditions may include, but are not restricted to:
    • Conditions and limits on the carrier's liability for the bodily injury or death of passengers.
    • Conditions and limits on the carrier's liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods.
    • Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
    • Application of the carrier's Conditions and limits of liability to the acts of the carrier's agents, servants and representatives, including any person providing either equipment or services to the carrier.
    • Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier.
    • Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier's right to refuse carriage.
    • Rights of the carrier and limits on the carrier's liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft.
    • Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
  • You can obtain more information about your contract of carriage, and find out how to request a copy, at places where transportation on the carrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier's airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge.
  • If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.

You cannot travel if you do not have all required travel documents, such as passport and visa.
Governments may require your carrier to provide information on or permit access to passenger data.

Denied boarding Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with the carrier's check-in deadline (carrier shall insert either "e;of _ minutes prior to each flight segment"e; or "e;(which are available upon request from the air carrier)"e; here), persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.

Baggage Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier.

Checked Baggage Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier.

Cabin (Unchecked) Baggage:Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin).
Special baggage liability limitations for US travel
For domestic travel wholly between US points, federal rules require any limit on a carrier's baggage liability to be at least US$3400.00 per passenger, or the amount currently mandated by 14 CFR 254.5.

Check-in times The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.

Dangerous goods (hazardous materials) For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.
Revision date September 11, 2013
Travelexpro Exclusive Products (Marketplace)


We have a 5-day return policy, which means you have 5 business days after receiving your item to request a return. To be eligible for a return, the returned item should show no signs of damage and must be in an unused, and unopened condition, with all original packaging and with all original swing tags (without cut off), including unbroken package seals, where applicable.
Additionally, we also require that the returned item is in a condition suitable for resale and proof of purchase.

How to initiate the return?

Please contact our dedicated customer support team within 5 days of receiving your order to request a refund. You can reach out to them through our provided contact details.
To expedite the refund process, we kindly ask that you provide clear photographs of the damage or defect, along with a detailed description of the issue.
If you encounter any issues with the order you have received, such as damaged items or incorrect products, you may apply for a refund in accordance with this section. Refund requests will be evaluated on a case-by-case basis, and approval is subject to our discretion.
If your return is accepted, We will notify you of the approval or rejection of your refund. If the return of the product(s) is approved, your refund will be processed in 7-10 business days.
We reserve the right to refuse the request for returns after the 3-day period has expired or for items that are not returned to us as per the condition mentioned in this clause. We also reserve the right to refuse any refund or return request that does not meet our policy criteria. Any disputes regarding the amount refunded will not be entertained by the Company.
Please note that we do not accept returns for reasons related to a change of mind or general dissatisfaction with the product once it has been opened.
Unless the return is a result of an error on our part, shipping and handling fees are non-refundable.


Non-returnable Items: For safety and hygiene reasons, once a product's packaging has been opened, we cannot accept returns. We believe this measure is essential to ensure the quality and safety of our products.
Damaged or Defective Products: If you suspect that you have received a damaged or defective product, please follow the refund guidelines mentioned above for a prompt resolution.

Contact Us

Customers should carefully review the terms of this policy before initiating any return, exchange or cancellation requests. Any violation of the policy may result in the denial of a return, exchange or cancellation. The Company reserves the right to alter or amend this policy at any time without prior notice. By continuing to use the service, customers accept these terms as binding and agree to comply with them.
After reviewing this policy, if you have any additional questions, concerning this Refund Policy, please contact us by sending an email to by adding the word “Refund” in the subject line.

Travelexpro is not responsible for content on external Web sites.

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