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Privacy Policy

Effective April 1st, 2024

Travelexpro (“Travelexpro”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy describes Travelexpro’s practices regarding personally identifiable information or personal data (“personal information/ PI”). This policy applies to our websites, applications, email, voice calls and text messages, and social media accounts (the “Platforms”). When you use the Platforms, you agree to the terms in this policy.

Purpose of This Privacy Policy

This privacy policy aims to give you information on how Travelexpro collects and processes your PI, including any PI you may provide through the Platforms when you purchase a product from Marketplace or service or sign up for our newsletter. You must read this privacy policy together with any other privacy policy, notice, or fair processing policy we may provide on specific occasions when we are collecting or processing PI about you so that you are fully aware of how and why we are using your PI. This privacy policy supplements our Terms & Conditions, other notices, and privacy policies and is not intended to override them.

Policy Amendments

We keep our privacy policy under regular review updating it at least once in 12 months. Travelexpro might make minor amendments to this Privacy policy which shall not adversely affect your privacy, except if laws set otherwise. In case of material changes, Travelexpro will publish such amendments and amended policy on our website and, as far as possible, notify you either by email or by pop-up windows when you are using our Platforms next time. Amendments shall enter into force on the Effective Date. The actual version of the Privacy policy is published on our website.

Data Accuracy

When you give us PI, you are telling us, that the information is true, accurate, complete, and current. You are also telling us, that you have the authorization to provide it to us. The PI we hold about you must be accurate and current. Please keep us informed if your PI changes during your relationship with us.

The Categories of Personal Information We Collect

We may collect, use, store and transfer different kinds of PI about you which we have grouped together as follows:

  • Identifiers or Identity Data such as a first/ middle/ last name, alias, postal address, unique personal identifier (cookie), date of birth, online identifier Internet Protocol address, or other similar identifiers.
  • Contact Data includes (billing address, delivery address, email address and telephone numbers). Commercial Information, including requested price quotes, products or services purchased or other purchasing or consuming histories or tendencies, as well as Financial Data (bank account and payment card details) and Transaction Data (details about payments to and from you and other details of products and services you have purchased from us).
  • Network Activity Information, including, but not limited to Technical Data (your login data, browser type and version, browsing history, search history, time zone setting, browser plug-in types and versions, operating system and Platform, and other technology on the devices you use to access our Platforms), and information regarding your interaction with our Platforms (Usage Data).
  • Geolocation data in a general way (country, state, or city). Audio (e.g. call records) and Electronic (e.g. email threads) information. Inferences (conclusions) drawn from any of the PI collected by Travelexpro, including, but not limited to Profile Data (your preferences, characteristics, psychological trends, behavior, attitudes, intelligence, feedback, and survey responses) and Marketing Data (your preferences in receiving marketing from us and our partners and your communication preferences).

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your PI but is not considered PI in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Network Activity Information to calculate the percentage of users accessing a specific Platform feature. However, if we combine or connect Aggregated Data with your PI so that it can directly or indirectly identify you, we treat the combined data as PI which will be used by this privacy policy. Travel support If you choose to contact our Travel support services we will collect any inquiries, complaints, or other information that you may submit to our support team. We do not collect any Special Categories of PI about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

Children

Travelexpro does not knowingly collect PI from minors, except if the minor is one of the travelers. If we become aware that a minor is attempting to submit a PI, we will remove this information from our records. If you are the parent/legal guardian of a minor who has given us PI, please contact us so we can delete it.

If You Fail to Provide Personal Information

Where we collect PI required by law or under the terms of a contract, and you fail to provide that PI when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time. For example, if you started to fill in the application form and for some reason closed the browser, we might contact you via email/ phone to save your time and finish the application process properly.

How We Collect Your Personal Information

We use different methods to collect PI from and about you including through PI you give to us
We collect your PI directly from you (using live chat, online forms, or via voice call/ messenger). Any contact data (emails, phones, etc.) provided by you throughout any interaction will be treated as your contacts and saved in your profile for future communications unless specifically requested not to be stored (one-time communication only). For example, when you provide us with your PI by requesting a quote, registering or booking travel, or contacting our Travel support. This includes the PI you provide when you:

  • Apply for services
  • Purchase our products or services
  • Become a Blogger on our platform
  • Subscribe to our service or publications
  • Request marketing to be sent to you;
  • Give us feedback or contact us.

PI we collect passively We also collect your PI passively. For example, we collect information about you over time and across different Websites when you visit the Platform. We also use tracking tools like cookies and beacons. As you interact with our Platforms, we will automatically collect Network Activity Information about your equipment, browsing actions, and patterns. We collect this PI by using cookies and other similar technologies. For additional information, please refer to our Cookie Policy.
Platform features may make use of your device attributes and settings that will allow us to determine your physical location (country, state). Such technologies may include IP address mapping or other technologies. We use this information to enhance and personalize your experience and provide you with offers and services that may be of interest to you. Travelexpro does not have control over your device settings, but we do recommend enabling location services on your device so you can take advantage of the location-based features and functionality offered.
PI we receive from service providers: We collect your PI using service providers. This can include when you log in using a service provider platform, such as Google or Facebook. In addition, we also integrate service providers' software that collects information about users for security reasons.

For What Purpose We Use Your Personal Information

We will use your PI for the following purposes:
Improving our services To improve our Platforms and services, to better understand the users of our Platforms and services, and to protect our property and to prevent damage to them. Regular customers If you have ever requested a price quote or purchased our services, we treat you as a Regular (loyal) Customer. Regular Customers have plenty of benefits:

  • Become experts in using our services
  • Receive the most relevant price quotes.

According to our policy, we may contact you as a Regular Customer via email/phone/within the portal saved within previous requests and transactions. Such cases may be, for example, when you have accidentally provided the wrong email/phone or when you cannot be reached via email/ phone left in the last request/ purchase. If you want to opt out, please contact us. Bookings We and our travel partners (ticket consolidators, airlines, payment processors, etc.) use your PI to process your bookings and store your itinerary information where applicable. Marketing activities
We use your information for marketing purposes. These activities may include:

  • To send you marketing emails and/or text messages from Travelexpro address regarding our services or those of our partners, if you have opted-in to receive emails and/or text messages from us or have transacted with us, and as permitted by law. For marketing purposes, we use the phones/emails of the first passenger set within the payment form. You can easily unsubscribe from these marketing communications at any time by clicking on the “Unsubscribe” link included in the newsletter or by texting STOP via SMS.
    To display more relevant advertising and recommendations, or suppress advertising and content that you might find irrelevant. This advertising might be shown to you on our Platforms as well as third-party platforms (including Google and social media sites like Facebook) and include information or offers that we, or our business partners, believe you will find interesting. Individualized advertising may be based on information collected through cookies or other tracking technologies. You can opt out from Google (press here) and Amazon (press here), or Ivisa (press here) ad personalization at any time.
  • If you choose to participate in promotional activities, relevant information may be used to administer these promotions.

To communicate with you, including as follows:

  • To send booking confirmations
  • To send alerts and notifications you have subscribed to, including to your mobile device;
  • To solicit reviews
  • To update you regarding itineraries processed by our service
  • To communicate with you if you have contacted Travelexpro customer support
  • To send you information servicing and administrative emails
  • To send you information about services, offered by Travelexpro or our business partners, that we believe you would be interested in;

Legal purposes In certain cases we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use of the service.
Performance of a contract The use of your PI may be necessary to perform the services and provide you with products that you have requested from us. For example, if you make a booking on our Platform, we need to collect PI from you to complete the booking. Consent We may rely on your consent to use your PI for certain direct marketing purposes. You can withdraw your consent anytime by contacting us.
We have set out below, in a table format, a description of the ways we might process your PI.

Purpose Activity Category of PI
To assist in purchasing air tickets, travelexpo exclusive travel products and related travel products (car rentals, hotel booking, etc.) - Main Activity, to provide assistance requested by you or otherwise perform contractual obligations To register you as a new or a Regular customer/ to start a business relationship
  • Identifiers
  • Contact Data
  • Audio/Electronic information
To process and deliver your order related to the Main Activity, including:
(a) Managing payments, fees and charges
(b) Collecting and recovering money owed to us
(c) Providing you post-sale customer support
  • Identifiers
  • Contact Data
  • Commercial Information
  • Inferences
  • Audio/Electronic information
For solely internal uses that are based on your relationship with us or compatible with the context in which PI was collected To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(c) sending holiday greetings
  • Identifiers
  • Contact Data
  • Audio/Electronic information
To deliver relevant Platform content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • Identifiers
  • Contact Data
  • Commercial Information
  • Network Activity
  • Inferences
To use data analytics to improve our Platforms, products/services, marketing, customer relationships and experiences
  • Network Activity Information
To make suggestions and recommendations to you about goods or services that may be of interest to you
  • Identifiers
  • Contact Data
  • Commercial Information
  • Network Activity Information
  • Inferences
To make suggestions and recommendations to you about goods or services that may be of interest to you
  • Identifiers
  • Contact Data
  • Commercial Information
To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity To administer and protect our business and Platforms (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • Identifiers
  • Contact Data
  • Network Activity Information
  • Audio/Electronic information
To identify and repair errors that impair existing intended functionality To administer and protect our business and Platforms (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • Identifiers
  • Contact Data
  • Network Activity Information
  • Audio/Electronic information
To comply with a legal obligation (a) To manage tax matters;
(b) Bookkeeping and accountancy of transactions;
(c) To manage consolidated reports and annual financial reports
(d) To comply with the requirements of licenses, registrations and permissions obtained by Travelexpro, including industry standards (airline safety rules, PCI DSS etc.)
  • Identifiers
  • Contact Data
  • Network Activity Information
  • Audio/Electronic information
To exercise or defend legal claims (a) To manage complaints
(b) To comply with requests, subpoenas, and other enforcement notices issued by regulators, courts, and law enforcement agencies.
(c) To protect and exercise legal claims of Travelexpro before court, authority, or law enforcement agency
  • Identifiers
  • Contact Data
  • Commercial Information
  • Network Activity Information
  • Inferences
  • Audio/Electronic information
  • Geolocation data
Change of Purpose

We will only use your PI for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

Your Choices

As a customer-oriented business, we respect and value your expectations. As a result, you can make announcements and queries at any time regarding your concerns in privacy matters. Each of our marketing messages has an opt-out option and you can change preferences or unsubscribe all from such communication at any time. You cannot unsubscribe from servicing and administrative messages.

How We Share Your Personal Information

Corporate affiliates and change of control We may share your PI with our corporate affiliates and if Travelexpro itself (or part of its business) is sold or otherwise changes control, owners would have access to your PI for the uses set out herein.

Payment service providers and travel vendors If you book through the Platforms, we may share your PI with the payment service providers, acquirer banks, and the travel vendors you have booked with (ticket consolidators, airlines, etc.). This can include online travel agencies, hotels, airlines, car rental companies, and travel insurance providers. These third parties will process your PI as data controllers by their privacy policies. If you contact our customer support, they may need to share information about your request with the relevant travel vendor to assist you. Business partners We may share your PI with various business partners. Some of these business partners may use your PI for fraud detection, including, but not limited Identifiers, Contact Data, and Network Activity Information, and also to detect, prevent, or otherwise address fraud, security, or technical issues. We may also share your PI to ask our partner to create a survey, form, application, or questionnaire, so we know the degree of your satisfaction with our services. Some of these business partners may use your PI for online behavioral advertising purposes, or to offer you services or products that we believe you may be interested in. We may also share your information as otherwise described to you at the time of collection. We may also share anonymous aggregated usage information with partners.
We enter into confidentiality and PI processing terms with partners to ensure they comply with high levels of confidentiality and best practices in privacy and security standards and we regularly review these standards and practices.
Trips shared by you If you use or have itineraries as part of our Service, you can send or grant access to your itinerary to anyone you choose. Your itinerary may contain enough details (for example, booking reference codes) to allow the recipient to cancel or modify your booking, perform a check-in, etc. You should only share your itinerary with people you trust. If you choose to display your itinerary on publicly viewable web pages (Facebook, for instance), that information may be collected and used by others.
Information shared in public If you provide us with a review of your trip, you authorize us to publish it on all our Platforms under the screen name you provided. You also authorize us to aggregate it with other reviews.

Authorities We may disclose PI if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders arising from legal processes, and administrative or criminal investigations. We may also disclose your PI if the disclosure is necessary for the prevention, detection, or prosecution of criminal acts or to prevent other damage, in response to a legal action or to enforce our rights and claims.
We may also share anonymous aggregated usage information with others.

How We Store and Protect Your Personal Information

Our servers and data centers are located in the U.S. and our service providers may be located there and in other countries. By providing us PI, you agree that your PI may be transferred to and stored in these countries. These countries may have different and/or less stringent privacy/data protection and data security rules than those of your own country.
As a result, your PI may be subject to access requests from governments, courts, or law enforcement in those countries according to laws in those countries. Subject to the applicable laws of such countries, we will provide the necessary safeguards to maintain protections of your PI, e.g. by obtaining from the PI recipients contractual commitments based on the EU model clauses. Travelexpro has a security program intended to keep the PI stored in our systems protected from unauthorized access and misuse. Our systems are configured with data encryption, or scrambling technologies and firewalls constructed to industry standards. We also use Secure Socket Layer (SSL) technology that protects the PI you send over the Internet. PI may only be accessed by authorized persons, or our service providers to carry out the processing indicated in this Privacy Policy. We have put in place appropriate security measures to prevent your PI from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your PI to those employees, agents, contractors, and other service providers who have a business need to know.
They will only process your PI on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected PI breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Retention Periods

We will only retain your PI for as long as reasonably necessary to fulfill the purposes we collected it for, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements. We may retain your PI for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation concerning our relationship with you. To determine the appropriate retention period for PI, we consider the amount, nature, and sensitivity of the PI, the potential risk of harm from unauthorized use or disclosure of your PI, the purposes for which we process your PI, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Other Websites

If you click through to third-party websites or other platforms, Travelexpro’s privacy policy does not apply.

Requests and Complaints

Under certain circumstances set by applicable law, you are entitled to:

  • Request access to your PI (commonly known as a “data subject access request”). This enables you to receive a copy of the PI we hold about you and to check the correctness and integrity of the PI. You may also request to furnish you with:
    • The categories of sources from which PI is collected
    • The business or commercial purposes for collecting PI
    • The categories of third parties with whom we share your PI
    • The categories of PI we have disclosed for a business purpose.
  • Request correction of the PI that we hold about you. This enables you to request any incomplete or inaccurate PI to be corrected, though we may need to verify the accuracy of the new PI you provide to us.
  • Request to delete. You can submit a verifiable request and ask us to delete your PI. Please be aware, that there are some
Cases When We Might Deny The Deletion Of Personal Information

When we might reject your request due to the remote nature of our services, we need to keep communicating through the same email (Verified Email), which was used by you to purchase air tickets and other related services. The Verified Email is the key communication channel for us, so we can give quick answers and not divulge your data to any malicious person. You might also submit a request through the voice call, but still, we must use the Verified Email to reply, due to law requirements and to protect our legal claims. If you submit your request through the authorized agent or by using a third-party service we will ask for additional verification by contacting you via Verified Email.

Nondiscrimination

We shall not discriminate (deny services, charge different prices, or provide different levels of quality) against you because you exercised any of the rights set herein.
This right might be limited in case if the difference in prices or levels or quality is reasonably related to the value provided to you by your PI. We might obtain your opt-in consent and provide to you with financial incentives, so you agree to provide additional PI or not to request the deletion of your PI.

Fees and Denials

You will not have to pay a fee to access your PI (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive (more than twice in 12 months), or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We might also refuse to act on your request when we are not in a position to identify you and verify your request or the requested fee was not paid. We may need to request specific information from you to help us confirm your identity and ensure your right to access your PI (or to exercise any of your other rights). This is a security measure to ensure that PI is not disclosed to any person who has no right to receive it. We may also contact you (via email, phone or messenger) to ask you for further information about your request to speed up our response.

Terms

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated. The maximum response time shall not exceed 90 days.

Contacts

You can submit your complaint/request at inquiry@travelexpro.com

Travelexpro is not responsible for content on external Web sites.

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